Refund policy

We want you to feel confident with your SilverLine purchase. Because our products are precision grooming tools, we maintain strict quality and hygiene standards.

✅ Returns

• Return requests must be made within 7 days of delivery.

• To request a return, email us at hello@silverlinepetusa.com with your order number.

• Items must be unused, in brand-new condition, and in their original packaging.

• Once approved, customers are responsible for return shipping costs.

• Refunds are issued to your original payment method after inspection and approval.

🚫 Non-Returnable Items

• Used scissors cannot be returned or refunded for hygiene and safety reasons.

• Items returned without prior authorization will not be accepted.